Vending Machine Warranty: What's Covered and After-Sales Support

Important Considerations for Vending Machine Warranties

When purchasing a vending machine for your business, one of the most important factors to consider is the warranty and after-sales support offered by the manufacturer. This can have significant long-term implications in terms of maintenance costs and machine downtime. In this article, we will provide key information on warranties to consider when buying a vending machine from TCN Vending.

What is Covered Under Vending Machine Warranty

TCN Vending is a leading manufacturer of vending machines for businesses. Their machines come with a comprehensive 1-year parts warranty that covers the cost of replacement parts in case of defects or malfunctions.

Specifically, the TCN Vending machine warranty covers:

• Replacement parts for the refrigeration system, payment system, and dispensing system
• Labor costs for repair work
• Shipping costs for delivery of replacement parts

Additionally, TCN Vending offers extended protection plans that can be purchased to lengthen the warranty period to 2 or 3 years for added peace of mind.

Getting Service Under Warranty

If an issue arises with your TCN vending machine during the warranty period, you simply need to contact their customer support department. Their technicians will diagnose the problem and quickly send any parts required to get your machine working again.

TCN Vending provides several ways to reach their support team, including:

• 24/7 call center
• Online chat
• Email

In most cases, replacement parts can be shipped to your business within 1-2 days. TCN Vending will provide clear instructions and assistance to install the parts so you can get your vending machine running as fast as possible.

Limitations & Exclusions

While TCN Vending's warranties are quite comprehensive, there are some limitations to consider as well:

• Warranty only applies to defects from normal use - any damage from misuse or accidents may not be covered
• Routine maintenance is not included e.g. cleaning, calibrating sensors
• Software issues may require a service visit and are not covered by the parts warranty

It's recommended to fully read through the warranty terms when purchasing your TCN vending machine so you understand any exclusions or additional requirements.

After-Sales Support and Ongoing Maintenance

While the warranty coverage provides invaluable protection during the first 1-3 years of ownership, TCN Vending also offers continued after-sales support and maintenance options.

These value-added services include:

Extended Warranties

As mentioned previously, TCN allows vending machine owners to purchase extended warranty plans to keep their machines protected from parts defects beyond the initial period.

Extended warranties from TCN Vending can cover an additional 1, 2, or even 3 years depending on your preferred term.

Preventative Maintenance Plans

TCN also offers scheduled preventative maintenance plans where their technicians will visit your vending machines on a regular basis (e.g. every 4-6 months) to conduct a comprehensive maintenance check.

Services included in these scheduled visits typically involve:

• Complete cleaning of machine interior and exterior
• Inspection, calibration and adjustment of sensors and moving components
• Testing of payment system and inventory tracking
• Software/firmware updates
• Replacement of common wear items (e.g. belts)

Preventative maintenance from the vendor can catch small issues before they become big problems that require expensive repairs down the road.

Direct Support Options

For customers that want complete peace of mind, TCN also offers direct support plans that provide unlimited access to their customer support team and guaranteed response times.

For example, their Gold Direct Support plan provides:

• 24/7 phone, chat and email access to support
• Guaranteed 2 hour response from a live technician
• Replacement parts shipped same-day with free expedited delivery

This level of dedicated support ensures any vending machine issues or downtime will be minimized as much as possible to keep your business running smoothly.

Spare Parts Inventory Considerations

In additional to warranties and ongoing maintenance plans, TCN Vending also gives recommendations on spare parts that vending machine owners should consider keeping on hand.

While the warranty will cover the cost of replacement parts, having certain components already available can minimize downtime when issues occur.

TCN recommends speaking to your technician about keeping inventory of the following common wear items:

• Water filters
• Door gaskets/seals
• Belts
• Bulbs/lights

Keeping a few spares of parts that commonly degrade over time will allow you to get your vending machine up faster when you need to replace something.

Easy Ordering of Spare Parts

To make maintaining inventory easier, TCN Vending also offers spare parts kits that bundle together some of the most commonly replaced components.

They also have an online Parts Store that makes ordering simplicity itself when you need a a specific replacement component.

With spare parts easily accessible from your vendor and affordable pricing, keeping your own inventory can be a wise use of capital to maximize vending machine uptime.

In Conclusion

Having comprehensive warranty protection and after-sales support should be key considerations when investing in vending machines for your business from a supplier like TCN Vending.

While upfront purchase costs are important, the long-term costs of maintenance and repairs over the life of the machine will likely outweigh the initial capital expenditure.

By understanding the warranty coverage, after-sales maintenance options, and spare parts inventory planning, vending machine owners can minimize total lifecycle costs and maximize uptime of their machines.

Choosing a vendor like TCN Vending that offers robust warranties, preventative maintenance plans, and spare parts access ensures you will receive ongoing support that keeps your vending machines in prime condition for years to come.

FAQs

What is included in the TCN Vending machine warranty?

The TCN Vending machine warranty covers replacement parts for the refrigeration system, payment system, and dispensing system. It also includes labor costs for repair work and shipping of replacement parts. Extended protection plans can provide warranty coverage for up to 3 years.

How long does it take to get my vending machine fixed under warranty?

TCN Vending will ship any required replacement parts within 1-2 days in most cases. Their technicians provide support to install parts so you can get your machine working again as fast as possible. Extended direct support plans also offer 2 hour response times.

Does the warranty cover routine maintenance?

No, the TCN Vending machine warranty only covers defects from normal use. Routine maintenance services like cleaning and sensor calibration are not included. To help with ongoing maintenance, TCN offers preventative maintenance plans and spare parts kits.

What should I keep as spare parts inventory?

Some common spare parts recommended include water filters, door gaskets/seals, belts, and lights/bulbs. TCN provides spare parts kits with bundles of commonly replaced components to have on hand. This helps minimize downtime when parts need to be swapped out.