Micros 2700 POS System - Features, Benefits, Costs & Comparisons

Introduction to the Micros 2700 POS System

The Micros 2700 is a point-of-sale (POS) system created by Micros Systems, which is now part of Oracle. It is designed for use in restaurants, hotels, retail stores, and other hospitality businesses. The Micros 2700 provides businesses with capabilities such as processing transactions, managing inventory, tracking sales and labor, reporting and analytics, and integrating with various back-office systems.

The Micros 2700 POS system consists of hardware components like touchscreen terminals, receipt printers, cash drawers, kitchen display systems, and barcode scanners. It uses POS software that runs on a back-office server. The software is designed specifically for the hospitality industry with detailed reporting, menu management, and inventory tracking features.

Key Features of the Micros 2700 POS

Some of the key features of the Micros 2700 POS system include:

• Touchscreen terminals for easy order input and transactions
• Integration with payment processors for credit card processing
• Table management with floor plan views and status indicators
• Restaurant menu management and pricing control
• Inventory tracking and food cost optimization
• Labor management with timekeeping and scheduling
• Sales reporting with detailed analytics and forecasts
• Enterprise management for multi-location businesses
• Customization with add-ons and third-party integrations

Benefits of Using Micros 2700

The Micros 2700 POS system provides a wide range of benefits for hospitality businesses:

Increased Operational Efficiency

The Micros 2700 improves business efficiency in multiple ways. Its intuitive touchscreen interface makes order input fast while reducing errors. Tableside ordering and payments speed up workflows. Kitchen display systems streamline order communication. Inventory tracking minimizes waste and outages.

Enhanced Guest Experience

Guests benefit from faster service and higher accuracy. Handheld devices allow servers to place orders and take payments tableside. Integrations with customer relationship management (CRM) systems enable personalized marketing based on purchase history and preferences.

Better Data and Reporting

Micros 2700 provides deep visibility into sales data and business performance. Owners and managers get robust reporting on sales, labor costs, menu item profitability, and other metrics. Data can be segmented by time, location, and other parameters.

Reduced Theft and Errors

By eliminating manual processes, the Micros 2700 POS minimizes cash handling and data entry errors. Its extensive access controls restrict unauthorized access. Inventory tracking makes theft harder while automated reordering saves time.

Enhanced Business Insights

With its detailed reports and analytics, the Micros 2700 helps uncover trends and opportunities for improvement. Sales data can reveal high-demand menu items, slow service hours, and server performance issues. These insights enable better decisions.

Added Platform Stability

As an industry leader, Micros 2700 is a modern, reliable, and stable solution. It undergoes continual enhancements and bug fixes. The system has extensive backup capabilities to prevent data loss. Certified support technicians help with troubleshooting and maintenance.

Implementing the Micros 2700 POS

Successfully implementing the Micros 2700 POS requires careful planning and execution. Here are some key steps involved in deploying this POS system:

Planning and Project Management

A detailed project plan is required covering timelines, budgets, roles, and responsibilities. Internal stakeholders need alignment to ensure collaboration. Most restaurants take 2-3 months for a full Micros 2700 implementation.

System Configuration

The POS software needs proper configuration for menus, inventory, employees, locations, tables, and menus. Menu structure and pricing are customized to each restaurant's needs. Networks, printers, and devices are set up and tested.

Data Migration

If replacing an existing POS system, sales data, menu items, customers, vendors, and transaction logs need migration to Micros 2700. This ensures valuable data is not lost in the transition. Any data cleansing must occur before importing.

Testing and Training

Extensive testing across POS devices, reports, and integrations verifies correct functioning. Staff training on using the Micros 2700 for transactions, reporting, and day-to-day operations enables smooth adoption.

Rollout and Support

A phased rollout across locations minimizes disruptions and allows testing in a subset of sites first. Ongoing tech support helps troubleshoot issues during the transition and stabilization phase after go-live.

Costs of the Micros 2700 POS System

The costs of the Micros 2700 POS system include:

Software License Fees

Recurring software license fees are charged per POS terminal, with enterprise pricing available for multiple locations. Different component modules like inventory or labor management carry additional fees.

Hardware Costs

POS terminals, receipt printers, cash drawers, scanners, kitchen displays, and wiring have upfront costs. Ongoing costs include replacement of worn hardware and possible maintenance fees.

Implementation and Customization

Specialized Micros partners can implement and customize the system based on scope and complexity. This is a one-time cost that varies by project.

Payment Processing

Integrated payment gateways incur transaction fees for each credit/debit card sale. Micros offers competitive rates through its Micros Payment Gateway.

Support and Maintenance

Ongoing support and version upgrades require an annual maintenance contract. Support levels range from 24/7 assistance to more limited plans.

A full deployment of the Micros 2700 POS system often costs between $15,000 to $30,000 for a 5-10 terminal setup. Multi-location enterprises can spend over $100,000. Subscription-based cloud versions are also available at lower upfront costs.

Alternatives to Micros 2700 POS

Some top alternatives to the Micros 2700 POS system include:

Aloha by NCR

Aloha is another leading POS solution designed for restaurants. It offers robust reporting, secure transactions, and enterprise capabilities like Micros.

Toast

Toast is a fast-growing cloud-based POS system built specifically for restaurants. It provides an intuitive iPad POS app with integrated payments and ordering.

Clover

Clover offers a flexible tablet-based POS that suits quick-service and specialty food businesses. It has integrated payments, employee management, and loyalty features.

TouchBistro

TouchBistro provides reliable POS hardware and iPad-based software optimized for bars, pubs, breweries, and quick-service eateries.

Lavu

Lavu is designed for restaurants and bars needing a mobile POS system accessible via iPads and handheld devices.

Choosing between the Micros 2700 vs other restaurant POS systems depends on factors like budget, required features, and IT capabilities.

Conclusion

The Micros 2700 remains one of the most widely used POS systems in hospitality businesses like full-service restaurants. It combines robust hardware with enterprise-grade software and extensive capabilities. With its reliability, customization, and industry focus, the Micros 2700 provides a feature-rich solution for managing transactions, orders, inventory, staff, and analytics. However, the total cost of ownership is higher than competitive cloud-based systems. Companies should carefully evaluate their needs before selecting the best POS system for their restaurants or hotels.

FAQs

What industries can use Micros 2700 POS?

The Micros 2700 is designed for the hospitality industry. It is optimized for restaurants, hotels, retail stores, quick service eateries, bars, and other food and beverage establishments.

What hardware is needed for Micros 2700?

A Micros 2700 installation requires POS terminals, receipt printers, cash drawers, barcode scanners, kitchen display systems, networking equipment, and wiring. Tablet devices can also be used for tableside ordering.

Does Micros 2700 support mobile devices?

Yes, Micros 2700 supports mobile POS using iPads and handheld devices. Its software allows taking orders and payments at the table via a mobile device.

How long does it take to implement Micros 2700?

Most full Micros 2700 deployments take around 2-3 months from planning to rollout. The timeline depends on the project scope, customizations, training needs, and site locations.

Does Micros 2700 integrate with payment processors?

Yes, the Micros 2700 POS integrates with leading payment gateways and processors to accept credit, debit, and contactless payments. It supports EMV chip cards and NFC payments like Apple Pay.